Welcome to The Shack!
Customer support

If you are having problems with your product and believe it may be defective, you may call the store during normal business hours for assistance or bring in the product for testing and exchange for a working unit.


2855 North 19th Avenue

Suite G

Bozeman, MT 59718


Monday- Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 10:00 AM - 5:00 PM


If you have an RC car, boat, plane, or otherwise hobby-grade item please note that all support, besides physical repairs that are out of warranty, are handled by the manufacturer. Only the manufacturer can issue parts for a warranty repair and it is the responsibility of the customer to contact the manufacturer for assistance with any in-warranty item.


Traxxas: 1-888-872-9927

Arrma: [email protected]

Horizon Hobby: https://www.horizonhobby.com/service-center.html

Axial: 877-642-9425

Redcat Racing: 602-454-6445

CoRally:  +32 (0)14 25 92 94 [email protected]